Contact Us
Got a question about a sweepstakes casino, spotted something that needs updating, or want to flag an issue with one of the sites we cover? This page explains how to reach Sweepstakes Casinos and what kind of questions we're actually able to help with.
What we can help with
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're not an operator ourselves, so we can't process redemptions, verify your identity, or access anyone's player account. We're best placed to help with things like:
- Corrections to a review, offer detail, or state-eligibility list on the site
- Suggestions for a sweepstakes casino we haven't covered yet
- General questions about how the Gold Coins / Sweepstakes Coins model works
- Feedback on the site itself — layout, missing information, broken links
What we can't help with
Because we don't operate any of the platforms listed on this site, we're not able to assist with account-specific issues. If your question involves any of the following, you'll need to contact the operator directly through their own support channels, usually listed in their app or on their site's help centre:
- Redeeming Sweepstakes Coins or checking a prize redemption status
- Identity verification (KYC) requests or delays
- Deposits, purchases, or payment method issues
- Account access, login problems, or password resets
- Disputes over a specific promotion, bonus, or terms and conditions applied to your account
Each operator sets its own redemption thresholds, verification requirements, and processing times, so they're the only ones who can look into account-level questions properly.
Before you reach out
A few things are worth checking first, since they answer the most common questions we get:
- State availability changes — sweepstakes casino legality is decided state by state, and operators regularly add or drop states. If you're unsure whether a platform serves your state, check the operator's own eligibility list rather than assuming, since availability is subject to change without much notice.
- Redemption isn't instant — Sweepstakes Coins redemptions typically involve a minimum threshold and identity verification, and processing times vary by operator. This is normal, not a sign something's gone wrong.
- No purchase is required to play or to redeem prizes — every legitimate sweepstakes casino offers a free method of entry, so if a site implies otherwise, that's worth reporting to us.
For broader background on how these platforms work and what to check before signing up, our About Us page covers how we research and rate operators. If you'd rather understand the legal and consumer-protection side first, our Responsible Gambling page and Terms and Conditions page are good starting points too.
A note on age and eligibility
This site, and every platform we cover, is intended for adults only. Most sweepstakes casinos require players to be at least 18, and some set a higher minimum of 21 depending on the operator or the player's state. If you're contacting us with a question, please note we can't assist anyone who doesn't meet the applicable age requirement, and we don't provide account support to minors under any circumstance.
Response times
We review messages in the order they're received. Because we're a small editorial team rather than a customer support department, we can't guarantee a same-day reply, and more detailed questions — like a correction request involving a specific review — may take a little longer to check before we respond.
If your message turns out to be something only the operator can resolve, we'll say so rather than leaving you waiting on an answer we can't give.